- CHAUFFEUR DRIVE SERVICE.
Q: Does the chauffeur drive service attract an additional charge?
A: Yes, an additional USD $10 is charged for the chauffeur drive service.
Q: Must I still tip the driver for excellent service?
A: It is not mandatory to tip the chauffeur.
Q: Why is the service charge for a chauffeur drive for only 10 hours a day when I opt for this service?
A: A major requirement of our Journey Planning Management System requires that trips or jobs must be planned on the basis that total working time including driving and rest breaks will not exceed 10 hours in a day. This is to avoid fatigue driving.
- SELF-DRIVE SERVICE
Q: What are the documents I need to reserve a self- drive rental?
A: You will require the following when you opt for a self-drive rental:
- A valid driving license (Ghanaian or International)
Q: Do I have to provide an International Driver’s Licence if I already have a Ghanaian driver’s license?
A: No, we only require foreign clients who choose the self-drive service to present their valid International Driver’s license. One of the requirements of comprehensive insurance cover for our vehicles is that non-Ghanaian clients should possess valid international driving license while driving.
Q: How safe are my documents in Avis’ possession?
A: Your documents are very safe with us. We will keep all your documents in envelopes that are signed and sealed by clients in a safe. The documents are returned to the client once the rental is over.
Q: What kind of insurance cover do you provide for your vehicles?
A: All our vehicles are comprehensively insured in order to ensure the maximum security of our clients and vehicles in case of accident or damage.
Q: Do your vehicles have GPS?
A: Yes our vehicles are equipped with state-of-the-art GPS devices to enable us track their location anywhere in Ghana.
- MILEAGE CHARGES
Q: Do you apply mileage charges on all trips?
A: No, our mileage charges only apply to out of town trips regardless of whether you choose a self drive or chauffeur drive service.
- RENTAL EXTENSIONS
Q: What is the length of notice required for the extension of an ongoing rental?
A: A 24 hour notice is needed in order to extend an ongoing rental. This will give us sufficient time to provide an alternative vehicle for pending/future reservations for the particular vehicle being used for the extended rental.
- RENTAL CANCELLATIONS
- ACCIDENT/DAMAGE TO VEHICLES
Q: What is the procedure to follow in case of an accident or damage to a rented vehicle?
A: The client should immediately inform our Reservations Coordinator who will ensure the necessary arrangements are made to handle the situation.
- CROSS BORDER TRAVEL
Q: Can I cross borders with a self-drive vehicle?
A: No, you cannot cross borders with a self – drive vehicle. All cross border travel services are provided by our experienced chauffeurs.
- PAYMENT METHODS
Q: What are the various modes of payment available for clients?
A: We accept payment for rental services via any of the following modes:
- Wire transfers
- Credit cards (Visa, Mastercard and American Express)
- Company cheques
- Personal cheques (these must clear before the rental begins)
- Mobile money (MTN)